Clinc, an AI conversational leader based out of Ann Arbor, Michigan has recently announced major changes in their executive suite. On September 23, 2020, Clinc appointed John Newhard as the new Chief Executive Officer for the conversational AI startup. Newhard, previously the CEO of Trafficware, brings with him over 25 years of experience running companies in the IT industry.
With former leadership positions at Cubic Corporation, Kaplan Compliance Solutions, and New World Systems, Newhard is ready to lead Clinc and oversee future development of the company into several new verticals while strengthening Clinc’s positioning as the go-to AI research company for the finance industry and all banking institutions globally. Part of his new appointment strategy is to beef up marketing, engineering, and production teams with talented individuals from Ann Arbor and across the country.
Clinc Conversational AI Platform
With a recent surge in digital communications due to the social distancing requirements of the COVID-19 pandemic, AI is playing a more pivotal role in customer and business transactions than ever before. More and more companies worldwide are relying on Artificial Intelligence to provide their customers with an experience unlike any other in the industry. The Clinc conversational AI platform is a popular technology that allows for enhanced customer experiences while reducing business support costs.
Unlike most other AI platforms on the market, Clinc has been strategically developing its AI virtual assistant into the sophisticated technology that it is today since it opened its doors for the very first time in 2015. Clinc’s conversational AI technology can address customer questions competently and resolve these concerns at a 95 percent successful return rate. It understands messy language which allows the technology to follow a human’s conversational logic almost without any interruption and then supply an equally conversational reply, 95 percent of the time successfully meeting the customer’s needs with the answer given. Clinc’s AI technology is practically self-sufficient and has a very limited need to pass off customers to a live customer service team at any point while performing the services it has been taught. Clinc’s technology allows businesses the capability of scaling up their customer support exponentially without driving up costs by a penny.
A Revolutionized Marketing Strategy In Development
Shortly following the appointment of Newhard as CEO, Clinc announced on October 28, 2020, the onboarding of John Lichtenberg. As the new chief marketing officer (CMO), Lichtenberg oversees a revolutionized marketing strategy to drive more sustainable growth to Clinc.
Lichtenberg has announced new initiatives in the areas of brand management, public relations, and digital marketing. As a key player in driving company revenue growth and expansion, Lichtenberg brings a wealth of over 25 years of marketing experience to the AI industry. His long list of previous professional experience includes the roles of Vice President of Marketing for Park West Gallery, CMO for Fuel Leadership, and leadership rules in the Learning Care Group and New World Systems.
Clinc’s New Chief Customer Officer Announcement Proves Company Brand Reinvention Coming
If recent announcements of newly appointed CEOs and CMOs now from the Ann Arbor-based AI research platform Clinc do not symbolize a new era is on the horizon, then the most recent news out of the Clinc camp should make you a true believer of change coming. Shaking up the executive suite and truly giving a fresh trajectory for the conversational AI company, Mahesh Baxi was announced as Clinc’s Chief Customer Officer only days after CMO John Lichtenberg joined the team.
This trio of executive hires in a matter of two month’s time proves that Clinc is poised to receive a solid branding strategy overhaul to match the new company poster filled with all-new executive-level faces that are ready to take this AI company and its technology to soaring new levels. This new team also seems confident in their ability to expand Clinc’s reach across the entirety of the banking and finance sector around the world and even stretch it into brand new business verticals in the coming years
Clinc’s new CCO entrepreneur and proven CX leader and author Mahesh Baxi joins the Clinc C-suite with over 25 years of global IT Products and Services experience safely tucked away under his belt. He has built cultures of thought leadership and fostered innovation as the primary differentiator to create value-oriented engagement for the customers of his previous employers. Baxi has spent most of his professional life working directly with the customers and is very passionate about solving critical business problems on the executive level.
A 95 Percent Resolution Rate
Clinc is, without a doubt, a pioneer in the AI industry. As stated above, the company and its technology currently offer a 95 percent contact resolution rate, which is unheard of for the industry. Financial businesses that employ the use of Clinc’s AI platform are taking advantage of this cost-saving technology. This contact resolution rate, to reiterate the point, means that 95 percent of the time, customers who contact a business with a problem have that problem resolved without any human input.
This is excellent for a business’s support costs and needs. With the use of Clinc’s AI technology platform, businesses can substantially reduce their support costs. This allows customer support agents to deal with the remaining 5 percent comprised of more intricate customer problems. The best part is that consumers are getting their questions answered quickly and remain satisfied with their support experience.
A Highly Scalable Business Platform
The use of Clinc’s AI technology allows businesses to offer quality customer support 24/7. Restrictions based on office hours no longer apply, holidays, weekends, and other staffing disruptions will not slow down Clinc’s technology or stop it from continuously helping clients any time on any day. These automated solutions require no rest and no food and will not file a complaint for having to work around the clock to successfully answer customer inquiries.
Businesses that consistently deal with seasonal fluctuations in customer support demand can easily and immediately scale up with Clinc’s AI platform. Companies who implement it are less likely to get overwhelmed when customer support demands are high and don’t have to worry about service gaps associated with seasonal fluctuations.
The Future Of Clinc AI Technology
There’s no denying the fact that Clinc has firmly captured the title as an industry leader in the financial AI world with its release of Finie. This is a voice-operated AI virtual assistant that is specifically designed to handle the financial and banking services industry. Built with a vast, intricate financial knowledge-base and banking vocabulary, Finie rivals any real-life customer service specialist in the banking industry.
Clinc’s new C-suite tenants, Jon Newhard (CEO) and John Lichtenberg (CMO) and Mahesh Baxi (CCO), plan to use that proprietary software behind Finie to craft and adapt that AI technology for other industries. The proprietary software is constructed of a platform based on a unique machine learning system. The system can be easily trained with industry-specific vocabulary, business concepts, and product names.
With the highly versatile ability of this AI platform, it can be deployed in almost all industries. Currently, Clinc has fulfilled AI needs in banking, gaming, healthcare, restaurants, and automotive industries. Right now, the research platform is rapidly expanding its AI technology into many different industries.
New Clinc Leaders Breaking New Ground and Renovate the Old
With the additions of John Newhard, John Lichtenberg, and Mahesh Baxi, Clinc is poised for more success. Already a rapidly growing AI leader with highly valuable clients like Visa, Barclays, and Ford, Clinc is gearing up to expand its reach into many more industry sectors.
Expect miles of growth ahead for Clinc as even more new team members coming in the future will team with Clinc’s veteran researchers and AI wizards to provide the necessary knowledge to offer so much more cutting-edge AI performance in the months and years ahead.
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